Order Terms & Conditions

Altered or cancelled orders:
In line with ISO 9001:2008 requirements, all orders are immediately entered onto our stock and accounting management system, with picking and implementation lists issued and actioned.This allows for the fastest and most efficient processes to be implemented with massive advantages to our customers.

Alteration or cancelation of any order involves considerable costs and inconvenience so a charge of 20% must always apply to altered orders and 30% to cancelled orders, with some charges up to 100% for completely bespoke items such as special cabinets that cannot be reused.

Rental Terms & Conditions

You will receive an initial invoice for 3 x your monthly rental inclusive of VAT @ 20%, please complete the standing order form to action subsequent rentals from the following month of delivery or installation.

If you wish to cancel at any time- just stop your standing order and confirm to us in writing. You are responsible for the cost of return, and will be invoiced at list price for any parts missing that were originally supplied. Goods remain the property of Keytracker Ltd; you will need to provide adequate insurance cover during rental period. All prices are subject to 20% VAT.