Altered or cancelled orders:
In line with ISO 9001:2008 requirements, all orders are immediately entered onto our stock and accounting management system, with picking and implementation lists issued and actioned.This allows for the fastest and most efficient processes to be implemented with massive advantages to our customers.

Alteration or cancelation of any order involves considerable costs and inconvenience so a charge of 20% must always apply to altered orders and 30% to cancelled orders, with some charges up to 100% for completely bespoke items such as special cabinets that cannot be reused.


Rental is an easy way to use your chosen Keytracker solution for as long or as short as you like at a very low cost (minimum 4 months mechanical or 18 months Electronic systems).

You will receive an initial invoice for your monthly rental inclusive of VAT @ 20%, please complete the standing order form to action subsequent rentals from the following month of delivery or installation.

Whilst on rental your goods are on permanent warranty, so all parts will be covered for free replacement of wear and tear.

If you wish to purchase at any time then just pay by transfer, cheque or credit card and your rentals will stop on receipt of payment.

If you wish to cancel at any time- just stop your standing order and confirm to us in writing. You are responsible for the cost of return and rentals until the date of receipt at Keytracker, and will be invoiced for any parts missing that were originally supplied, so please ensure all parts are returned at the same time. Goods remain the property of Keytracker Ltd. You will need to provide adequate insurance cover during rental period. All prices are subject to 20% VAT